Frequently Asked Questions
Frequently Asked Questions
How do I login to the CRM?
Login Page:
Email: your email
Password: Welcome123!
Is there a Mobile App for the CRM?
Download Mobile App Using the link below:
Apple Store:
Google Play:
How can I schedule a Check In call with my Client success manager
Please send an email at support@techfektor.com to schedule a time
Do I get a referral bonus if I refer another Pool Builder to Pool Builder Marketing Pros?
Absolutely, if the referral decides to enroll in our program, we offer a
$500 referral bonus every month that will be credited towards your next bill.
Use this link to get started on our referral program
If I have a question about the CRM or marketing campaign, what is the best way to reach the support team?
When is my next billing date?
Subscription is billed one month after “Go-Live” Date
Ie If you go LIVE on March 7th, your billing date with be April 7th and every month on the 7th
It's more than 72 hours and I have not received any leads. Is this normal?
Yes, this is totally normal since Facebook Algorithm sometimes can take longer than expected to optimize your campaign after the approval process. We see leads come in between 48-72 hours of the go-live date
Who do I notify if an appointment is canceled/rescheduled?
You can drag the lead over to “Booked Appointment Reschedule” Stage in the CRM
How can I increase my ad budget?
Email us at support@techfektor.com
I service multiple states/locations. How can I sign up for a multi-location marketing campaign?
We offer a $500-$1000 discount on multi-location campaigns.
Schedule a call with the Account Manager for more details.
How can I expand my serviceable area for my current campaign?
You can expand your service area up to 50 miles if you're on Basic or Gold Package. You can email us the to see if your current plan qualifies for this support@techfektor.com
How can I add more users in the CRM?
We currently do not have a limit on the # of users.
Submit a Support Ticket support@techfektor.com with the email, full name and phone number of the user to be added in the CRM.
What other services do you offer?
Lead Generation through FB and Google Ads
SEO
Google Business Ranking
Website Designing
One of my leads is not picking up/fake number, will you replace the leads?
We realized that not all leads will be perfect, if this is just a small percentage there is nothing we can do, if you see this as an ongoing problem please let our team know immediately.
How many times should I call the leads?
You should be calling them 3x leave a voicemail to stand out against spam calls. Call twice next day, then leave a text, and slowly reduce the frequency of the follow ups up to 14 days.
Are the leads exclusive?
All the leads generated from your Facebook page are exclusive and are not shared with any other pool builder. If a customer decides to get quotes from other pool builders that is something we cannot control. We take on an extremely limited number of Pool Builders per city to avoid clients competing with each other.
How do you generate leads?
We leverage a variety of different audience networks and social media advertising platforms depending on the individual needs of the clients.
Do ads/surveys look different from month to month?
We typically do not change the ads significantly from month to month, ads and creatives are quite similar, we make minor tweaks to “ad creatives”/”funnels” for optimal ad performance.
CRM Walkthrough Video
Why did I get a lead from outside my target area?
If you are running Facebook Ads promoting a location-specific business or service, you may be generating some out-of-area contacts or leads. Unfortunately there are limitations in the Facebook location targeting algorithm (just as in other platforms). Qualifying these leads further after they’ve clicked on your ad will hopefully reduce time and effort wasted on out-of-area leads.
Questions about Workflow in CRM.
Please use the link below to watch these training videos on workflow here
https://help.gohighlevel.com/support/solutions/folders/48000678544
How to delete contacts in CRM
How can I access the Contractor Growth University program?
Here you find a wide variety of materials to help you learn, grow, and most importantly SUCCEED!
Click on "Training" tab in the CRM
How to Sync Your Calendar:
On a computer or laptop go to app.techfektor.com
Login using your credentials
Go to SETTINGS on the bottom left corner
Go to INTEGRATIONS
Click “Sign In with Google”
Can I block off certain days for the appointment setting team so they don’t book an appointment?
How to grant access to Facebook Business Page:
Here is a video walkthrough
What is a Lead Connector? Can I use the same log in?
Lead connector is the mobile app that serves the same purpose as the desktop app with limited features. You will be using the same login credentials for the Lead Connector App and that app syncs with the CRM tool as well. The app itself may not have all the features as the desktop app but is fully functional.
How our Pause Policy Works
In order to make this campaign an absolute success for you and your team we optimize your campaign every 3-4 Weeks to get you the highest yield on your investment. Like any marketing Campaign, it does take time and effect to optimize your account which is why we limit the # of Campaign pauses to a maximum of 2 Pauses in a year and up to 30 days for a single pause period.
During your 30 day pause period, we don’t think it's fair to bill you our full management fee, if you exceed your 30 day pause, a pause fee of $250 will be automatically applied towards your account during the pause period. Instances when it makes sense to pause your campaign:
Family Emergency
Financial Hardship
Business Travel
I noticed the pictures on ads are not mine when I had provided pictures to the support team?
Sometimes the creatives you had provided WON’T perform and will end up wasting your ad dollars. This may create doubt thinking the marketing is not working which is not true as the creatives are performing. We run our best performing creatives to generate your leads.
Since this is a lead generation campaign and NOT a branding campaign, we aim to optimize our ads for the highest conversion rates.
How long will it take to see results?
Typically, it takes 30-45 days to see any significant results. However, this can vary depending on a number of factors including the target market, competition, and campaign budget. We recommend sticking with the campaign for at least 90 days to get the most accurate results.
How do I cancel my subscription?
You can cancel your subscription by scheduling an off-boarding call with your client success rep. Please note that a 30-day notice is required to cancel your subscription on 90 day contracts.
How often do I receive updates on my campaign performance?
You will receive a monthly report on the performance of your campaign. In addition, we are always available to answer any questions or provide updates as needed.
How do I update my payment information?
You can update your payment information by using this link.
What happens if I exceed my ad spend budget?
You will not exceed more than your monthly spend approved on the onboarding call.
How do I provide feedback on the campaign?
You can provide feedback on the campaign by using this link.
Do you offer any guarantees?
Depends on what program you enrolled in we do offer guarantees on our services. Please refer to the copy of contract you signed in your email.
How to send mass emails in GHL?
Here is a video walkthrough
How do I get started?
To get started, simply submit a support ticket through the Client Support Form and one of our representatives will be in touch with you shortly.
Still Need Help?
Email us at support@techfektor.com or call us at (404) 738-8792
Office Hours
Monday - Friday
9 am to 5 pm EST